If you are not completely satisfied with a product purchased, you may return it within 30 days of the delivery date for refund (to your original form of payment only) or replacement if qualified (eligibility conditions listed below). All shipping, handling, and insurance charges are additional and non-refundable. For all returns shipping must be prepaid, insured and bearing a Return Material Authorization (RMA) number on the shipping label and/or container. Any shipping charges incurred when returning product to BIGDAWGS PROMOTIONS INC are the responsibility of the customer. Please contact us for an RMA number, which will be required to ensure proper crediting of your account. We cannot accept returns without an RMA number. Returned products must be undamaged (no scratches), clean, and in otherwise new condition with all original materials i.e. original packaging, manuals and accessories, and must be accompanied by the original invoice.
Please allow 4-8 weeks for processing