Terms & Conditions

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Errors on website and marketing materials:

We not responsible for typographical errors. Product photos are for illustration only: actual product may have cosmetic differences.

Terms & Conditions of Sale

If your item is in stock it will ship within 2 business days after we receive payment. If your item is not in stock we will contact you regarding your order after which you may decide to wait for your back-order, modify your order, or cancel your order completely.

Delivery Information:

Your order will ship from our warehouse located in Toronto, Ontario, Canada.

General Terms:

All prices and specifications are subject to change without notice. Prices are final as of time of an order. All products are shipped F.O.B. (Freight On Board) and become the sole property of the purchaser upon delivery to the specified shipping agent. In case of shipping damage, the customer should contact us immediately, so we can promptly file a damage claim with the carrier and expedite a replacement. Any discrepancy, including wrong items or missing items, should be reported to BIGDAWGS PROMOTIONS INC within 48 hours after receipt. By purchasing from our web site, you acknowledge that you have read and agreed to all terms and conditions. All brands and product names mentioned are trademarks and/or registered trademarks of their respective holders. Product images are for representation purposes only. Actual products may have slight cosmetic differences.

Items Damaged During Transit:

If you receive a damaged item, you must contact us within 7 days by email at support@bigdawgs.ca. If you do not contact us within this time period, your damage claim may be denied by the carrier. Customer assumes all responsibility for the damaged item before it is picked up by the corresponding carrier agents.

Return Policy:

If you are not completely satisfied with a product purchased, you may return it within 30 days of the delivery date for refund (to your original form of payment only) or replacement if qualified (eligibility conditions listed below).  All shipping, handling, and insurance charges are additional and non-refundable. For all returns shipping must be prepaid, insured and bearing a Return Material Authorization (RMA) number on the shipping label and/or container. Any shipping charges incurred when returning product to BIGDAWGS PROMOTIONS INC are the responsibility of the customer. Please contact us for an RMA number, which will be required to ensure proper crediting of your account. We cannot accept returns without an RMA number. Returned products must be undamaged (no scratches), clean, and in otherwise new condition with all original materials i.e. original packaging, manuals and accessories, and must be accompanied by the original invoice.

Cancellations:

If you have placed an order, it has not yet shipped, and you wish to cancel, please forward your order confirmation to support@bigdawgs.ca to request cancellation. Since the cancellation process may take up to 24 hours, please note that any orders that do ship in the meantime will have to be rejected and/or returned to us. Any shipping charges incurred when returning product to BIGDAWGS PROMOTIONS INC are the responsibility of the customer. Furthermore, if received, the package should remain unopened. Once we receive the returned order, the refund will be processed within 48 hours. Shipping charge is not refundable.

Limits and Exclusions:

There are no express warranties except as listed above. BIGDAWGS PROMOTIONS INC shall not be liable for special, incidental, consequential or punitive damages, including, without limitation, direct or indirect damages for personal injury, loss of goodwill, profits or revenue, loss of use this product or any associated equipment, cost of substitute equipment, downtime cost, or any other losses, or claims of any party dealing with buyers from such damages, resulting from the use of or inability to use this product or arising from breach of warranty or contract, negligence, or any other legal theory. In no event shall BIGDAWGS PROMOTIONS INC be liable for any incidental, indirect, special or consequential damages or liabilities (including but not limited to incidental or consequential damages for loss of time, inconvenience, loss of use of product, or any other consequential or incidental loss) in connection with the purchase, use, or operation of the product. BIGDAWGS PROMOTIONS INC is not liable for property damage, personal injury, or death. All express and implied warranties, including the warranties of merchantability and fitness for a particular purpose, are limited to the applicable warranty period set forth above.

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